Resident Handbook

Welcome Home

Welcome to Black Swan Apartments. We are pleased to have you as part of our residential community. Our goal is to provide a comfortable, clean and welcoming environment for every resident.

Please keep this handbook available as a general reference throughout your residency.

Community Living

A successful community depends on residents treating their neighbors, homes and shared spaces with consideration.

Maintenance Requests

Maintenance concerns should be reported as soon as reasonably possible. Early reporting can help prevent minor issues from becoming larger problems.

Before Submitting A Request

• Describe the problem clearly.
• Include the location within your apartment.
• Mention when the issue started.
• Include relevant details such as leaks, unusual sounds or equipment behavior.

Utilities & Services

Utility responsibilities vary by apartment and lease. Residents should review their lease and move-in information to confirm which services are resident-paid and which are included or billed through the property.

General Guidelines

• Keep utility accounts active when required.
• Report service interruptions when appropriate.
• Do not modify building utility equipment.
• Contact management when you are unsure which provider or service applies to your apartment.

Keys & Building Access

Access devices and keys are provided for the use of authorized residents. Please keep them secure and notify management promptly if a key or access device is lost.

Access Reminders

• Do not lend building access credentials to unauthorized individuals.
• Do not prop secured exterior doors open.
• Report malfunctioning locks or access systems.

Parking

Parking availability, permits and assigned spaces are subject to the property-specific rules and your lease or parking agreement.

Parking Guidelines

• Park only in authorized spaces.
• Keep fire lanes and emergency access areas clear.
• Do not use another resident's assigned space without authorization.
• Contact management regarding parking permits or vehicle changes.

Packages & Deliveries

Delivery procedures may vary depending on the carrier and property setup. Residents are responsible for monitoring deliveries addressed to them.

Amenities

Shared amenities are provided for resident use according to current property policies and posted operating hours.

General Amenity Etiquette

• Clean up after yourself.
• Respect posted capacity and operating rules.
• Keep personal belongings organized.
• Report damaged equipment or unsafe conditions.
• Be considerate of other residents.

Safety & Emergencies

Resident safety is a shared responsibility. Familiarize yourself with exits, building procedures and emergency information applicable to your residence.

In An Emergency

For an immediate threat to life, fire, serious injury or other emergency, contact the appropriate emergency service before contacting property management.

Safety Checklist

• Know the nearest building exits.
• Keep hallways and exits unobstructed.
• Never disable smoke or safety equipment.
• Report unsafe building conditions promptly.

Moving Out

When your tenancy is approaching its end, review your lease for notice requirements, move-out procedures and applicable deadlines.

General Move-Out Preparation

• Submit required notice within the applicable timeframe.
• Remove all personal belongings.
• Clean the apartment according to move-out instructions.
• Remove personal trash and unwanted items.
• Return keys and access devices as instructed.
• Provide forwarding information when requested.

Important Contacts

Keep the following property information available so you can quickly reach the appropriate team when assistance is needed.